Despatch times

We aim to despatch all orders placed in 5 business day.  We do not ship orders on Saturday, Sunday and Public Holidays. Despatch times may be slightly longer during annual holiday periods like Easter and Christmas.

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SHIPPING & HANDLING FEES - AUSTRALIA

NSW – ACT – VIC – TAS - BRISBANE METRO – BRISBANE - GOLD COAST - SUNSHINE COAST – COOLANGATTA – IPSWICH - ADELAIDE METRO - ADELAIDE (based on Australia Post shipping zones):

STANDARD SHIPPING -

    • Orders over $50 - FREE
    • Orders up to $50 - $7.95

EXPRESS SHIPPING (up to 3 kg max) -

    • All orders - $12.95

WA PERTH METRO - PERTH (see below for postcodes):

STANDARD SHIPPING -

    • Orders over $99 - FREE
    • Orders up to $99 - $9.95

EXPRESS SHIPPING (up to 3kg max) -

    • Calculated at checkout (estimate in shopping cart) – based on weight of parcel

Note: The free shipping threshold, where applicable, applies to the grand total after deduction of any applicable discount/s and does not include shipping charges.


QLD COUNTRY - SA COUNTRY - WA COUNTRY - NT - NORFOLK ISLAND - XMAS & COCOS ISLANDS - ANTARCTICA (see below for postcodes):

STANDARD SHIPPING –

    • Calculated at checkout (estimate in shopping cart) – based on weight of parcel

EXPRESS SHIPPING (up to 3 kg max) –

    • Calculated at checkout – (estimate in shopping cart) - based on weight of parcel

EXPRESS SHIPPING OPTION FOR AUSTRALIAN ORDERS - orders will be shipped either the same day or next business day. There is a maximum 3 kg weight limit for Express orders. Orders exceeding 3 kg when packed will be sent via Standard Post and the difference between the Standard Shipping payable (if any) and Express Shipping charges paid will be refunded.

Note: Express Shipping option may be disabled during store-wide sales, discount promotions and free shipping promotions.


Combining orders: If you place multiple orders with the same shipping address close enough together that they are processed by us at the same time, we may combine the orders into one parcel. No refund will be given for multiple shipping fees paid but Naturally Safe Cosmetics, at its discretion, may consider providing a store credit for part of the shipping fees.

 

Postcode guide for Australia Post Zones:

QLD COUNTRY NEAR (Zone Q2)
4309-4453, 4580-4693
QLD COUNTRY MID (Zone Q3)
4454-4499, 4694-4802, 4804-4805, 9920-9960
QLD COUNTRY NORTH (Zone Q4)
4803, 4806-4999, 9961-9998
SA COUNTRY
2880-2889, 5201-5749
WA PERTH METRO (Zone W0)
6000-6030, 6036, 6050-6066, 6069, 6076, 6090-6110, 6112-6120, 6147-6160, 6162-6175, 6180, 6182-6206, 6210, 6800-6990, 6992-6996
WA PERTH (Zone W1)
6031-6035, 6037-6049, 6067-6068, 6070-6075, 6077-6089, 6111, 6121-6146, 6161, 6176-6179, 6181, 6207-6209, 6211-6214, 6991, 6997-6999
WA COUNTRY SOUTH (Zone W2)
6215-6700
WA COUNTRY NORTH (Zone W3)
6701-6797
NT NEAR (Zone NT1)
0800-0802, 0804-0821, 0828-0851, 0853, 0860-0861, 0870-0871, 0873-0879, 0906-0999
NT REMOTE (Zone NT2)
0803, 0822-0827, 0852, 0854-0859, 0862-0869, 0870-0871, 0873-0879, 0906-0999
NORFOLK IS. (Zone NF)
2898-2899
CHRISTMAS & COCOS IS. (Zone W4)
6798-6799
ANTARCTICA (Zone AAT)
7151-7154

Estimated Delivery Times for Australian orders (prior to Coronavirus)

  • Standard Shipping - 2-7 days based on your location. Delivery to remote locations may take longer
  • Express Shipping – next business day after despatch to locations in the Express Post Network and includes Saturdays in Sydney. For more information on locations within the Express Post Network, please visit Australia PostNOTE: Next business day delivery IS NOT GUARANTEED with eParcel Express Post. We cannot refund any Express Shipping costs paid by you if we send your parcel by Express Post and Australia Post does not deliver the next business day.

RESTRICTIONS - Nail polish & polish remover, perfume, pure essential oils, products containing ethanol/alcohol

Parcels containing these items cannot be sent by air. The must be sent by Standard Shipping and by road transport only. If you have paid for Express Post and your order includes these items, your order will be sent by road via Standard Post and we will refund the difference between the Standard Shipping fees payable (if any) and the Express Shipping fees paid by you.

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GENERAL SHIPPING TERMS & CONDITIONS

Shipping Confirmation

Once your order has been despatched, you will be sent an email confirming shipment and your tracking number. You can track your order on the Australia Post website or by calling Australia Post customer service on +61 13 76 78.

Multiple Shipping Addresses

If you provide both a street address AND a PO Box number for your shipping address, Naturally Safe Cosmetics will send the parcel to the PO Box.

Non-Receipt of Parcel

If your parcel has not arrived within the expected time frame, you can carry out a tracking search via the Australia Post website. Missing or non-delivered parcels must be reported to us within 21 days of despatch of your order so that an investigation can be commenced with Australia Post.

Incorrect Address

Naturally Safe Cosmetics will not be responsible for any parcels delayed, lost or not delivered as a result of customers giving the incorrect shipping address. If a parcel is returned to Naturally Safe Cosmetics due to incorrect address and the customer wishes to have it re-sent, the customer will be responsible for paying the full shipping costs payable to Australia Post to re-send the parcel to the correct address.

Returned Parcels

Parcels that are returned to Naturally Safe Cosmetics due to incorrect address, a failed delivery attempt or simply unclaimed after being taken to a post office, will only be re-sent upon payment by the customer of the actual amount payable to Australia Post to re-send the parcel. This will be advised by us and may be higher than the shipping charges originally paid by the customer, as Naturally Safe Cosmetics subsidises the shipping costs on the majority of parcels despatched to our customers. Payment of this amount must be made within the time specified by Naturally Safe Cosmetics when contacting the customer otherwise a refund will be processed, subject to the following deductions:

  1. Any shipping charges paid by the customer on the original purchase, or
  2. If no shipping charges were paid by the customer on the original purchase, the actual shipping costs paid by Naturally Safe Cosmetics to send the original parcel, and
  3. The 'return to sender' fee charged by Australia Post for return of the parcel to Naturally Safe Cosmetics

Shipping Instructions including Authority to Leave

Customers may include any relevant shipping instructions in the Order Comments Box at checkout, including an Authority to Leave the parcel if no-one is home. Please be specific as to where the parcel is to be left. If you give an Authority to Leave but do not specify location, our shipping carriers will leave the parcel in a safe place, if there is one. If you are not usually at home during the day to take delivery of your parcel, you may prefer to have your parcel delivered to your place of work or to a post office parcel locker. Whilst we are happy to pass on your delivery instructions, the ultimate decision regarding delivery instructions and whether or not to leave a parcel lies with the delivery person. Naturally Safe Cosmetics accepts no responsibility for the safety of parcels once they have been left at your premises either with or without Authority to Leave.